Shipping Policy
GENERAL INFORMATION
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order.
ORDER PROCESSING
We process orders from Monday to Friday. For orders received on Weekdays before 3pm we will process them on the same day, if received after 3pm they will be processed on the next day. Orders received during weekend or after 3pm on Friday will be processed on the following Monday.
TRACK YOUR ORDER
You will be notified with tracking number once your purchase has been shipped. You can track it on the delivery partner’s website to see the current status of your order.
PUBLIC HOLIDAYS
Please allow extra time for orders to be processed and delivered during public holidays and promotional periods. For a list of Hong Kong public holidays, please refer to the HK Government website.
HONG KONG, Mainland China and Macau
WE DO OFFER FREE SHIPPING
Receive your purchases in 1-3 working days after your order has been accepted and processed.
REST OF THE WORLD
We offer Free Shipping with standard delivery service, for orders above 2200.00$HKD within most South East Asia countries, Taiwan, Macau, Canada, USA and UK.
For orders received outside these countries, the shipping costs will be calculated at the check-out.
The delivery days depend on the selected shipping country. Usually it ranges from 2 to 9 working days.
DUTIES AND TAXES
Please bear in mind that your order might be subject to customs and import taxes and duties. Since we do not have control over these charges, we can’t tell you exactly how much it may cost you, as customs policies and import duties vary from country to country. As you will be responsible for any charges we kindly recommend you check with your local customs office for further information.
For your convenience, here’s a list of some shipping destinations with their import duties and taxes.
USA: no duties for orders below $ 800
Canada: 5% VAT + 18% Duties
United Kingdom: 20% VAT + 16% Duties
Australia: 10% VAT + 5% Duties (on both the value of the goods and the cost of transportation)
Taiwan: 5% VAT + 7% Duties
Singapore: 7% VAT (on both the value of the goods and the cost of transportation)
Malaysia: 10% VAT
Japan: 10% VAT + 8% Duties
Philippines: 12% VAT + 15% Duties
South Korea: 10% VAT + 13% Duties
United Arab Emirates: 5% VAT + 5% Duties
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order.
ORDER PROCESSING
We process orders from Monday to Friday. For orders received on Weekdays before 3pm we will process them on the same day, if received after 3pm they will be processed on the next day. Orders received during weekend or after 3pm on Friday will be processed on the following Monday.
TRACK YOUR ORDER
You will be notified with tracking number once your purchase has been shipped. You can track it on the delivery partner’s website to see the current status of your order.
PUBLIC HOLIDAYS
Please allow extra time for orders to be processed and delivered during public holidays and promotional periods. For a list of Hong Kong public holidays, please refer to the HK Government website.
HONG KONG, Mainland China and Macau
WE DO OFFER FREE SHIPPING
Receive your purchases in 1-3 working days after your order has been accepted and processed.
REST OF THE WORLD
We offer Free Shipping with standard delivery service, for orders above 2200.00$HKD within most South East Asia countries, Taiwan, Macau, Canada, USA and UK.
For orders received outside these countries, the shipping costs will be calculated at the check-out.
The delivery days depend on the selected shipping country. Usually it ranges from 2 to 9 working days.
DUTIES AND TAXES
Please bear in mind that your order might be subject to customs and import taxes and duties. Since we do not have control over these charges, we can’t tell you exactly how much it may cost you, as customs policies and import duties vary from country to country. As you will be responsible for any charges we kindly recommend you check with your local customs office for further information.
For your convenience, here’s a list of some shipping destinations with their import duties and taxes.
USA: no duties for orders below $ 800
Canada: 5% VAT + 18% Duties
United Kingdom: 20% VAT + 16% Duties
Australia: 10% VAT + 5% Duties (on both the value of the goods and the cost of transportation)
Taiwan: 5% VAT + 7% Duties
Singapore: 7% VAT (on both the value of the goods and the cost of transportation)
Malaysia: 10% VAT
Japan: 10% VAT + 8% Duties
Philippines: 12% VAT + 15% Duties
South Korea: 10% VAT + 13% Duties
United Arab Emirates: 5% VAT + 5% Duties